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Troubleshooting
Reporting Problems to Your HP Support Contact
Chapter 11 309
• Prepare a listing of the HP-UX I/O configuration you are using for
your HP support contact to further analyze.
• Try to determine the general area within the software where you
think the problem exists. Refer to the appropriate reference manual
and follow the guidelines on gathering information for problems.
• Document your interim or “workaround” solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.
• Create copies of any Internet Services or other trace files that were
active when the problem occurred for your HP support contact to
further analyze.
• In the event of a system failure, take a full memory dump. Use the
HP-UX utility /sbin/savecore to save a core dump. See the HP-UX
System Administration Tasks manual for details. Send the output to
your HP support contact.