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NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under
the Custom installation options.
See the documentation that came with Readiris, or whichever OCR software you use,
for information on how to select the OCR language.
Errors
If the HP All-in-One has an error, the lights on the device might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
Flashing lights
•
Device messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Flashing lights
The lights on the HP All-in-One flash in special sequences to inform you about various
error conditions. Refer to the following table for information on solving your error condition
based on which lights are on or blinking on the HP All-in-One.
On light Resume
light
Check
Print
Cartridge
light
Paper
Type
lights
Description Solution
Off Off Off Both off The HP All-in-One is
turned off.
Press the On button
to turn the HP All-in-
One on.
Blinking Off Off 1 On,
1 Off
The HP All-in-One is
processing a job,
such as print, scan,
copy, or alignment.
Wait for the HP All-in-
One to finish.
Blink faster
for 3
seconds
and then
On
Off Off 1 On,
1 Off
The HP All-in-One is
busy.
Wait for the HP All-in-
One to finish.
Blink for 20
seconds
and then
On
Off Off 1 On,
1 Off
Scan was pressed,
and there was no
response from the
computer.
Make sure the
computer is turned
on, the HP All-in-One
software is installed,
and the computer is
Chapter 12
114 Troubleshooting
Troubleshooting