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Memory is full
Cause: The document you are copying has exceeded the memory of the HP All-in-
One.
Solution: Try making fewer copies at a time.
Scanner failure
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.
Solution: Turn off the HP All-in-One and then turn it on again. Restart your
computer and then try to scan again.
If the problem persists, try plugging the power cord directly into a grounded power
outlet rather than a surge protector or power strip. If the problem continues, contact
HP Support. Go to
www.hp.com/support. If prompted, choose your country/region,
and then click Contact HP for information on calling for technical support.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the HP All-in-One
Error reading or writing the file
Cause: The HP All-in-One software could not open or save the file.
Solution: Check to see if you have the right folder and file name.
File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP All-in-One software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Chapter 12
118 Troubleshooting
Troubleshooting