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removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the device cannot detect that the print cartridge is installed.
Print cartridge is faulty or not installed properly
Cause: The printer cannot print if the print cartridges are faulty, or if they are not
installed properly.
Solution:
To resolve the problem
1. Open the print cartridge door.
2. Do one of the following:
• If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
• If an error message is not displayed, remove and reinstall each print cartridge
and close the print cartridge door.
If the Check Print Cartridge light is not flashing, the problem is solved.
If the Check Print Cartridge light is flashing, go to step 4.
3. Reinstall the print cartridge and close the print cartridge door. For more
information, see
Replace the print cartridges.
If the Check Print Cartridge light is not flashing, the problem is solved.
If the Check Print Cartridge light is flashing, go to step 4.
4. Manually clean the print cartridge. For more information, see
Clean the print
cartridge contacts.
5. Reinsert the print cartridge in the device and close the print cartridge door.
If the Check Print Cartridge light is still flashing, the print cartridge is faulty and
must be replaced.
NOTE: You can print with one print cartridge in ink-backup mode if you do
not have a replacement print cartridge available. For more information, see
Use ink-backup mode.
6. If the Check Print Cartridge light continues to flash after replacing the print
cartridge, visit HP Technical Support at
www.hp.com/support.
Chapter 12
128 Troubleshooting
Troubleshooting