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Cause: The contacts on the print cartridge are not touching the contacts in the print
carriage.
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The print cartridge or sensor is defective.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: You installed new print cartridges that might need alignment.
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it , your print cartridge might be
defective. Contact HP for support.
To find support and warranty information, go to the HP Web site at
www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
Align the print cartridges
Print cartridge is missing, incorrectly installed, or not intended for your device
Cause: The print cartridge is missing.
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information on print cartridges, see
Print cartridge troubleshooting.
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
Chapter 12
126 Troubleshooting
Troubleshooting