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Control panel message Description Recommended action
30.1.19 = An error occurred at the scanner
lamp.
30.1.22 = A fatal hardware error has occurred
in the scanner.
30.1.23 = A scanner-calibration error has
occurred.
30.1.24 = The ADF jam-access door is open.
30.1.25 = A general error has occurred in the
scanner or ADF. This error is most likely a
memory corruption.
30.1.29 = The ADF output bin is full.
30.1.30 = A DCFIFO overflow has occurred
on the CPB.
30.1.34 = A cable error or loss of
communication with the formatter has
occurred.
30.1.36 = The scanning-firmware upgrade
failed. The device automatically tries to
upgrade the firmware again the next time the
device is turned on.
49.XXXXX ERROR - To Continue Turn Off
Then On
A critical firmware error has occurred.
This type of error can be caused by invalid
print commands, corrupt data, or invalid
operations.
In some instances, electrical noise in the
cable can corrupt data during transmission to
the device. Other causes include poor-quality
parallel cables, poor connections, or specific
software programs.
Sometimes, the formatter itself is at fault,
which is usually indicated by a 79.XXXX
ERROR - To Continue Turn Off Then On
message.
1. Turn the device off, and then turn the
device on.
2. Upgrade the firmware. See
Upgrade the
firmware on page 148.
3. Try printing a job from a different
software program. If the job prints, go
back to the first program and try printing
a different file. If the message appears
only with a certain software program or
print job, contact the software vendor for
assistance.
4. If the message persists when using
different software programs and
attempting specific print jobs,
disconnect all of the cables that connect
the device to the network or a computer.
5. Turn the device off.
6. Remove all DIMMs and flash-memory
cards.
7. Remove all of the EIO devices.
8. Turn the device on.
9. If the error message disappears,
reinstall each DIMM, flash-memory
card, and EIO device individually,
making sure to turn the device power off
Table 6-1 Control-panel messages (continued)
116 Chapter 6 Troubleshooting ENWW