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Operational issues
Use the troubleshooting instructions in the following table to deal with some basic digital sender
operational issues.
Problem Action to take
The digital sender is not working.
●
Make sure that the power cord is securely connected to
the device and that it is plugged into the electrical outlet.
●
Make sure that the digital sender is turned on.
●
Verify that the network cable is securely connected to the
device.
●
Clear any error messages on the control-panel display.
●
If the digital sender has successfully powered up and
completed all of its internal diagnostics, the formatter LED
will flash on and off approximately once every second.
Verify that the formatter LED and Jetdirect LED appear to
be functioning normally. See
LEDs on page 126.
The digital sender does not accept your password.
●
Verify that you are using the correct password.
●
Passwords are case-sensitive. Make sure that you type
your password with the correct combination of uppercase
and lowercase letters.
●
Use the embedded Web server to verify that the settings
are correct for your network or verify that the settings are
correct on the Authentication tab of the HP MFP DSS
Configuration Utility.
Scanned pages are blank or have repeated patterns when
using the ADF.
Make sure that a page is not already on the glass.
Vertical streaks appear on the scanned image.
Clean the ADF and glass. See Clean the device on page 20.
If that does not solve the problem, replace the mylar sheet.
See
ADF mylar shield on page 46.
122 Chapter 6 Troubleshooting ENWW