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Control panel message Description Recommended action
are firmly seated. Clean or replace the sensor
if necessary.
Document feeder empty The user pressed Start, but there is nothing
in document feeder or on the scanner glass
(if the document feeder is closed).
Place originals in the document feeder or
scanner glass, and then press Start.
Document feeder pick error The document feeder experienced an error
while picking media.
Clear any jam. Make sure that you have not
overloaded the document feeder. Do not load
more than 50 sheets of 20 lb paper in the
document feeder.
If the message persists, make sure that the
ADF mylar sheet, the ADF pickup-roller
assembly, and the ADF separation pad are
installed correctly. If any of these
components is dirty or worn, replace the
component.
The ADF-input motor might be defective.
Observe the motor to see if it is rotating or
attempting to pull paper through the paper
path. You can use the scanner tests
(Troubleshooting > Scanner Tests) to test
this motor. Run the ADF input motor test and
the ADF input motor reverse test. If the motor
does not rotate, verify that the connector
CN103 is seated correctly on the scanner-
controller PCA and that the connector on the
motor is seated correctly. If the motor is
defective, replace the ADF.
EIO <X> disk not functional The EIO device in the specified location (X)
has failed.
1. Turn the device off, reseat the EIO
device, and then turn the device on.
2. Replace the EIO device.
HP Digital Sending: Delivery Error A digital send job has failed and cannot be
delivered.
Try to send the job again.
Initializing scanner The scanner is initializing. No action is necessary
Jam in Document Feeder Media is jammed in the document feeder. Clear the jam.
If the message persists, make sure that the
ADF mylar sheet, the ADF pickup-roller
assembly, and the ADF separation pad are
installed correctly. If any of these
components is dirty or worn, replace the
component.
The ADF-read motor might be defective.
Observe the motor to see if it is rotating or
attempting to pull paper through the paper
path. You can use the scanner tests
(Troubleshooting > Scanner Tests) to test
this motor. Run the ADF read motor test and
the ADF read motor reverse test. If the motor
does not rotate, verify that connector CN103
is seated correctly on the scanner-controller
PCA and that the connector on the motor is
seated correctly. If the motor is defective,
replace the ADF.
Table 6-1 Control-panel messages (continued)
120 Chapter 6 Troubleshooting ENWW