Filter
Top Products
NOTE: If you are troubleshooting LDAP settings on the Addressing tab or in the
Configure MFP Addressing settings, the options that appear are slightly different. If you
use the Simple or Windows Negotiated bind method, you must specify a user name and
password.
5. Click Find Settings.
6. Click Test and type a user name and password to test the software's ability to retrieve an e-mail
address. If the test succeeds, your LDAP configuration is complete. If the test fails, consult with
the network administrator.
Finding an SMTP server address
The SMTP Find Server function queries the DNS server for the Mail Exchanger (MX) record. If the Find
Servers process fails, try the following steps:
1. Verify that the HP DSS server has obtained valid DNS settings by typing ipconfig / all at a
computer command prompt.
2. If the ipconfig command returns valid DNS settings, ping the DNS server address to verify
communication with the server. For example, type ping 10.0.0.2 at a command prompt, where
10.0.0.2 is the IP address of the DNS server.
If these two tests succeed, you should have a valid SMTP server. Use the Add button on the E-mail
tab to specify the host name or IP address of the SMTP server, and then use the Test button to test the
server.
If the test process fails, verify that you have specified the correct SMTP server address. If you have
specified the correct address, use a ping command to verify communication with the server. For
example, type ping 10.0.0.2 at a command prompt, where 10.0.0.2 is the IP address of the SMTP
server. If the ping command fails, contact the network or mail administrator to verify the network and
SMTP server functionality.
Verifying an SMTP address
Use this procedure to verify that the SMTP server address is valid.
1. On the computer, click Start, and then click Run, and then type CMD in the Open text box to open
a command prompt.
2. Type Telnet [hostname or IP address of SMTP server] 25, using the hostname or
IP address of the SMTP server you are using for digital sending.
3. Press Enter. You should see a message similar to the following:
220 samplemail.hp.com ESMTP Server <Microsoft Exchange Internet Mail
Service 5.5> ready.
If you see this message, the SMTP server address is valid. If you do not see this message, contact
the network or mail administrator to verify that the server is functioning.
134 Chapter 6 Troubleshooting ENWW