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Getting Help When Things Go Wrong
4
Print quality is poor.
(continued)
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 27.
Your print cartridges may be
out of alignment.
If the color and black ink aren’t lining up on
the printed page, go to the HP Toolbox and
click Calibrate the Printer. See “Printer
Services Tab” on page 8.
Banners aren’t
printing
correctly.
You may have forgotten to
raise the OUT Tray Flap.
Make sure that the OUT Tray Flap is up.
You may have forgotten to
select Banner in the printer
software.
Make sure that you have selected Banner on
the Setup tab. See “Setup Tab” on page 6.
You may have problems with
the paper.
• If several sheets feed into the printer
together, unfold and refold the paper.
• If paper doesn’t feed into the printer
correctly, be sure that the unattached edge
of the banner paper stack is toward the
printer (see page 20).
• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.
You may have problems with
your banner software.
For Windows 95, 98, and NT 4.0
• If gaps in the printing appear at the ends of
the sheets, the problem might be with your
software program. See Release Notes by
clicking Start Programs HP DeskJet
930C Series.
For Windows 3.1x
• If gaps in the printing appear at the ends of
the sheets, the problem might be with your
software program. See the Release Notes in
the HP DeskJet 930C Series Program Group.
Is there a problem with your printout? continued
What is the problem? Possible cause To solve the problem…