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8 Maintain and troubleshoot
This section contains the following topics:
•
Work with ink cartridges
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
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Solve paper-feed problems
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Solve scan problems
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Solve copy problems
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Solve fax problems
•
Solve wireless problems (HP Officejet J4680 only)
•
Troubleshoot installation issues
•
Clear jams
Work with ink cartridges
This section contains the following topics:
•
Supported ink cartridges
•
Handle the ink cartridges
•
Replace the ink cartridges
•
Align the ink cartridges
•
Clean the ink cartridges
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Clean the ink cartridge contacts
•
Clean the area around the ink nozzles
•
Store printing supplies
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes.
You can find the ink cartridge number in the following places:
• On the label of the ink cartridge you are replacing.
• Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
• Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
104 Maintain and troubleshoot