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Contacting HP 142
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If management agents are installed, version number of the agents
• System dumps, if they can be obtained (in case of panics)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
• Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
• IBMLAN.INI
• PROTOCOL.INI
• CONFIG.SYS
• STARTUP.CMD
• SYSLEVEL information in detail
• TRAPDUMP information (if a TRAP error occurs)
• A directory listing of:
• C:\
• C:\OS2
• C:\OS2\BOOT
• HPFS386.INI (for Advanced or Advanced with SMP)
• If HP drivers are installed:
• Version of the SSD used
• List of drivers from the SSD
• Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
• The drive subsystem and file system information:
• Number and size of partitions and logical drives
• File system on each logical drive
• Warp Server version used and:
• Whether Entry, Advanced, Advanced with SMP, or e-Business
• All services running at the time the problem occurred
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Sun Solaris operating systems
Collect the following information:
• Operating system version number
• Type of installation selected: Interactive, WebStart, or Customer JumpStart
• Which software group selected for installation: End User Support, Entire Distribution, Developer
System Support, or Core System Support
• If HP drivers are installed with a DU: