HP (Hewlett-Packard) HP ProLight Server Troubleshooting Guide Printer User Manual


 
Contacting HP 143
DU number
List of drivers in the DU diskette
The drive subsystem and file system information:
Number and size of partitions and logical drives
File system on each logical drive
A list of all third-party hardware and software installed, with versions
A detailed description of the problem and any associated error messages
Printouts or electronic copies (to e-mail to a support technician) of:
/usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
/var/adm/messages
/etc/vfstab
/usr/sbin/prtconf