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– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3. Contact your local point of purchase. If the HP All-in-One has a hardware failure,
you will be asked to bring the HP All-in-One to where you purchased it. Service is
free during the HP All-in-One limited warranty period. After the warranty period,
you will be quoted a service charge.
4. If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Support using the number for your country/region. For more information,
see Get HP support.
View the Readme file
You might want to refer to the Readme file for more information on possible
installation problems.
● In Windows, you can access the Readme file from the Windows taskbar by
clicking Start, pointing to Programs or All Programs, pointing to Hewlett-
Packard, pointing to HP PSC 1500 All-in-One series, and then clicking View the
Readme File.
● In Mac OS 9 or OS X, you can access the Readme file by double-clicking the icon
located in the top-level folder of the HP All-in-One software CD-ROM.
The Readme file provides more information, including:
● Using the reinstall utility after a failed installation to return your computer to a
state that will allow the HP All-in-One to be reinstalled.
● Using the reinstall utility in Windows 98 to recover a missing Composite USB
System Driver.
● System requirements.
Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with software installation and hardware setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
My HP All-in-One does not turn on
Solution Try the following:
● Make sure the power cable is firmly connected to both the HP All-in-One and
the power adaptor, as shown below.
Chapter 12
52 HP PSC 1500 All-in-One series
Troubleshooting information