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Software programs from other companies might be included with your HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1. Make sure that:
a. Your HP All-in-One is plugged in and turned on.
b. The control panel overlay is firmly and correctly attached.
c. The specified print cartridges are installed correctly.
d. The recommended paper is properly loaded in the paper tray.
2. Reset your HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
3. For more information, go to www.hp.com/support.
This website offers technical support, drivers, supplies, and ordering information.
4. If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a. Have the specific name of your HP All-in-One, as it appears on the control panel,
available.
b. Print a self-test report. For information on printing a self-test report, see Print a self-test
report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready. For information on how to access your
serial number and service ID, see Access your serial number and service ID.
5. Call HP Customer Support. Be near your HP All-in-One when you call.
Access your serial number and service ID
You can access the serial number and service ID for your HP All-in-One by printing a self-test
report.
Note If you cannot turn on your HP All-in-One, you can view the serial number by
looking at the sticker above the rear clean-out door. The serial number is the 10-
character code in the upper left corner of the sticker.
To print a self-test report
1. Press and hold Cancel / Resume on the control panel.
2. While holding Cancel / Resume, press Start Copy Color.
The self-test report prints, containing the serial number and service ID.
Call in North America
Call 1-800-474-6836 (1-800-HP invent). US phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week. Canada phone support is available in both
English and French languages 24 hours a day, 7 days a week. Days and hours of support may
change without notice.
This service is free during the warranty period. A fee may apply outside the warranty period.
Chapter 13
68 HP PSC 1500 All-in-One series
Get HP support