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The registration screen does not appear
Solution
➔
In Windows, you can access the registration screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs (XP),
Hewlett-Packard, HP PSC 1500 All-in-One series, and then clicking Sign
up now.
The Digital Imaging Monitor does not appear in the system tray
Solution If the Digital Imaging Monitor does not appear in the system tray,
start the HP Director (or HP Solution Center) to check whether or not essential
icons are there. For more information, see the Use the HP Director section of
the HP Image Zone Help that came with your software.
The system tray normally appears at the bottom of the desktop.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One program files from
your hard drive. Make sure to remove them properly using the uninstall utility provided
in the HP All-in-One program group.
A reinstall can take from 20 to 40 minutes for both Windows and Mac computers.
There are three methods to uninstall the software on a Windows computer.
To uninstall from a Windows computer, method 1
1. Disconnect your HP All-in-One from your computer. Do not connect the HP All-in-
One to your computer until after you have reinstalled the software.
2. On the Windows taskbar, click Start, Programs or All Programs (XP), Hewlett-
Packard, HP PSC 1500 All-in-One series, uninstall software.
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
Note It is important that you disconnect your HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
Chapter 12
60 HP PSC 1500 All-in-One series
Troubleshooting information