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Cause The print cartridge or sensor is defective.
Solution Contact HP Support. Go to www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on calling
for technical support.
The HP All-in-One does not print
Solution If your HP All-in-One and computer are not communicating with each
other, try the following:
● Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
● Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
● Check the connection from your HP All-in-One to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of your
HP All-in-One. Make sure the other end of the USB cable is plugged into a
USB port on your computer. After the cable is connected properly, turn your
HP All-in-One off and then on again.
Chapter 12
56 HP PSC 1500 All-in-One series
Troubleshooting information