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Get HP support
Hewlett-Packard provides Internet and phone support for your HP All-in-One.
This chapter provides information on how to get support from the Internet, contact HP customer
support, access your serial number and service ID, call in North America during warranty, call HP
Japan customer support, call HP Korea customer support, call elsewhere in the world, call
Australia post-warranty, and prepare your HP All-in-One for shipment.
If you are unable to find the answer you need in the printed or onscreen documentation supplied
with your product, you can contact one of the HP support services listed in the following pages.
Some support services are available only in the U.S. and Canada, while others are available in
many countries/regions worldwide. If a support service number is not listed for your country/
region, contact your nearest authorized HP dealer for help.
Get support and other information from the Internet
If you have Internet access, you can get help from www.hp.com/support. This website offers
technical support, drivers, supplies, and ordering information.
Warranty support
To obtain HP repair service, you must first contact an HP service office or an HP Customer
Support Center for basic troubleshooting. See HP customer support for steps to take before
calling Customer Support.
Note 1 This information does not apply to customers in Japan. For information on
service options in Japan, see HP Quick Exchange Service (Japan).
Note 2 For more information on the HP limited warranty, please see the printed User
Guide that came with your device.
Warranty upgrades
Depending on your country/region, HP might offer, for an additional fee, a warranty upgrade
option that extends or enhances your standard product warranty. Available options might include
priority phone support, return service, or next business day exchange. Typically, service
coverage begins on product purchase date and must be purchased within a limited time of
product purchase.
For more information:
● In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
● Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in
the world for a list of international Customer Support numbers.
● Go to the HP website:
www.hp.com/support
If prompted, choose your country/region, and then find warranty information.
Returning your HP All-in-One for service
Before returning your HP All-in-One for service, you must call HP Customer Support. See
HP customer support for steps to take before calling Customer Support.
Note This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan).
User Guide 67
Get HP support