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During a normal installation of the HP All-in-One software, the following things occur:
● The HP All-in-One CD-ROM runs automatically
● The software installs
● Files are copied to your hard drive
● You are requested to plug in the HP All-in-One
● A green OK and check mark appear on an installation wizard screen
● You are requested to restart your computer (most systems)
● The registration process runs
If any of these things did not occur, there might be a problem with the installation. To
check the installation on a Windows computer, verify the following:
● Start the HP Director (or HP Solution Center) and check to make sure the
following icons appear: Scan Picture, Scan Document, and HP Image Zone.
For information on starting HP Director (or HP Solution Center), see the
onscreen HP Image Zone Help that came with your software. If the icons do not
appear immediately, you might need to wait a few minutes for the HP All-in-One
to connect to your computer. Otherwise, see Some of the icons are missing in the
HP Director (or HP Solution Center).
● Open the Printers dialog box and check to see that the HP All-in-One is listed.
● Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution Do the following:
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.
The minimum system checks screen appears
Solution Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Do the following:
1. Verify that the control panel overlay is firmly attached, and then unplug the
HP All-in-One and then plug it in again.
2. Verify that the USB and power cables are plugged in.
Chapter 12
58 HP PSC 1500 All-in-One series
Troubleshooting information