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Chapter 11: Troubleshooting
119
vi. Ensure all disk drive power and data cables are securely and properly connected, at the
rear of each drive.
vii. Verify the mass storage configuration with the cabling and switch diagrams.
viii. Replace the HP Server cover.
ix. Replace all power cords and power cables.
x. Turn on the monitor.
xi. Turn on the HP Server at the control panel.
xii. Check for error messages.
If the HP Server Passes POST but a Processor is Disabled or Not Recognized
If a processor is not recognized by the Server, check the following items:
1. Verify that the pins on the processors are not bent and that the processor is properly seated.
2. Verify that the power pod is fully engaged into the processor and seated properly.
3. Check the power cable from the Processor Baseboard to the power pod connectors.
If steps one to three above are complete and the processor is still disabled during the HP Server's
power-on self-test (POST), you can re-enable it through the BIOS Setup Utility:
4. Power up the server.
5. Start the BIOS Setup Utility by pressing F2.
6. Under the Main menu, enable Processor Retest.
The next time the system is booted, the BIOS retests all processors and enables them. On a
subsequent boot, Processor Retest is automatically disabled.
If the 172 mm or 120 mm Fans Do Not Operate
Check the following items if the fans do not operate:
1. Reseat the Fans.
2. Verify that the fan cables are properly connected.
If the HP Server Has No Video and POST is Stuck in Reset
Check the following if there is no video display:
1. Check that all accessory boards, power pods, and processors are firmly seated in their slots.
2. Replace the Power Pod.
If the HP Server’s SCSI Drives Are Not Recognized
Check the following if the SCSI drives are not recognized during POST:
1. Reseat the disk drive.
2. Check that the SCSI drives are enabled in the BIOS Setup.
If the HP Server’s IDE Drives Are Not Recognized
Check the following if the IDE drives are not recognized during POST: