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regarding service features and delivery. If you cannot solve the problem by
using the above options, call HP while you are in front of your computer and
scanner. For faster service, please be prepared to provide the following
information:
– The scanner’s model number (located on the scanner)
– The scanner’s serial number (located on the scanner)
– The computer’s operating system
– The version of the scanner software (located on the scanner’s CD label)
– Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without
notice.
Telephone support is free from the date of purchase for the period specified
unless otherwise noted.
Locations
Free phone support period
Africa 30 days
Asia Pacific 1 year
Canada 1 year
Europe 1 year (see the following tables for
details for each country)
Latin America 1 year
Middle East 30 days
United States 90 days
Phone support in the United States
Support is available both during and after the warranty period.
Within the period of your warranty, telephone support is provided free of charge.
Call 800-HPINVENT (800-474-6836). U.S. phone support is available in both
English and Spanish 24 hours a day, 7 days a week (days and hours of support
may change without notice).
After the warranty period, call 800-HPINVENT (800-474-6836). Charges are
$25.00 U.S. per issue, and are charged to your credit card. If you think your HP
product needs service, call the HP Customer Support Center, which can help
determine if service is required.
Phone support in Europe, Middle East, and Africa
HP Customer Support Center phone numbers and polices may change. Visit the
following website to check the details and conditions of phone support in your
country/region: www.hp.com/support.
Customer support
User's Manual 21