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7 Troubleshooting
This chapter provides some guidelines for troubleshooting the HP Server Remote
Management Card. Different sections highlight difficulties related to:
• Installation problems
• Paging concerns
• Remote client issues
Problems with Installation
The HP Server Remote Management Card does not respond.
Make sure that the HP Server Remote Management Card is securely seated in a
PCI slot.
Make sure that the 50-pin cable is connected.
Check the diagnostic LEDs located below the RS-232 port on the back panel of
the card. If the green (heartbeat) light is not alternately flashing, something is
wrong with the card. See Appendix F, "LED Codes," for more information.
Make sure the server's system BIOS has been updated to the latest release (see
Chapter 3 for details).
I can only view two sensors built into my server, but I know that there must be
more.
If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only,
check that the cable connection between the HP Server Remote Management Card
and the server's motherboard is installed and that both end connectors are securely
engaged.
Paging
I generated a test page from the HP Server Remote Management Card
Configuration page, but never received it.
Has a pager number and paging string been set up in the HP Server Remote
Management Card? Also check to see that the telephone cord is properly
connected to the external modem. Verify that the correct cable is properly
connected to the card.
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