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Appendix C
Troubleshooting
Overview
This chapter covers some common problems that may be encountered while using the VPN 800/2
Firewall Router and some possible solutions to them. If you follow the suggested steps and the VPN
800/2 Firewall Router still does not function properly, contact your dealer for further advice.
General Problems
Problem 1: Can't connect to the VPN 800/2 Firewall Router to configure it.
Solution 1:
Check the following:
• The Load Balancer is properly installed, LAN connections are OK, and it is
powered ON.
• Ensure that your PC and the VPN 800/2 Firewall Router are on the same
network segment. (If you don't have a router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart
it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible
with the VPN 800/2 Firewall Router’s default IP Address of 192.168.1.1.
Also, the Network Mask should be set to 255.255.255.0 to match the VPN
800/2 Firewall Router.
In Windows, you can check these settings by using Control Panel-Network to
check the Properties for the TCP/IP protocol.
Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting steps.
• Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask, Default
gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check the VPN 800/2
Firewall Router. Ensure that it is connected and ON. Connect to it and check its
settings. (If you can't connect to it, check the LAN and power connections.)
• If the VPN 800/2 Firewall Router is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2: Some applications do not run properly when using the VPN 800/2 Firewall
Router.