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Table 8 (Page 4 of 7). Troubleshooting Problems: Symptoms and Actions
Symptom Action
PostScript printing problem If your printer is not printing PostScript jobs correctly, the printed output
will be unformatted and will include unrecognizable characters (including
%% identifiers and other font information). Some print jobs such as
screen dumps and PCL5e jobs may print correctly.
Response: Print a configuration page. See “Example 1 — Printing the
Printer Configuration Page” on page 32. If the controller recognizes the
PostScript feature, the configuration page will list the PostScript menu
(“PS Menu”) options and Installed options will list “PS.” If there is no
indication of PostScript, remove and reseat the PostScript SIMM. If
reseating the SIMM does not correct the problem, replace the SIMM.
If the PostScript option is listed on the configuration page (indicating that
the SIMM is installed correctly) but the printer still does not print the
PostScript job, make sure you have a PostScript printer driver installed
and that it is connected to the correct port. If the driver is installed and
connected correctly, make sure you have enough memory (see Table 7
on page 199). If you have enough memory, suspect a problem with the
PostScript printer driver or a problem with the print job.
IPDS printing problem IPDS jobs are not printing.
Responses:
1. Print a configuration page. See “Example 1 — Printing the Printer
Configuration Page” on page 32. If the controller recognizes the
IPDS feature, the configuration page will list the IPDS menu and
Installed options will list “IPDS.” If IPDS is not listed, remove and
reseat the IPDS SIMM. If reseating the SIMM does not correct the
problem, replace the SIMM.
2. If you use either an Ethernet or Token Ring connection, make sure
you are configured for TCP/IP. You cannot send IPDS jobs to the
printer using an Ethernet or Token Ring card that is not configured for
TCP/IP. See
IBM Network Printers: Ethernet and Token Ring
Configuration Guide
for more information about configuring Ethernet
and Token Ring cards.
3. If you use either an Ethernet or Token Ring connection, make sure
the PERSONALTY item in the Token Ring Menu or the Ethernet
Menu is set to AUTO or IPDS. AUTO allows the printer to handle
any data stream; IPDS dedicates the card to IPDS jobs. If
PERSONALTY is set to either PCL or PS (PostScript), you cannot
print IPDS jobs using the card.
4. Make sure you have enough memory. See “Estimating Memory
Requirements” on page 199.
Parallel attachment printing
problems
Make sure your printer driver is installed and connected to the correct
port.
Also, make sure you use properly shielded and grounded cables and
connectors (IBM part number 63H5827 or its equivalent) that are no more
than six feet (1.83 meters) in length.
210 User's Guide