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v What software versions were you running when the problem occurred?
v Do you have logs, traces, and messages that are related to the problem
symptoms? IBM Software Support is likely to ask for this information.
v Can the problem be re-created? If so, what steps led to the failure?
v Have any changes been made to the system? (For example, hardware, operating
system, networking software, and so on.)
v Are you currently using a workaround for this problem? If so, please be
prepared to explain it when you report the problem.
Submit
your problem to IBM Software Support: You can submit your problem
in one of two ways:
v Online: Go to the ″Submit and track problems″ page on the IBM Software
Support site (http://www.ibm.com/software/support/probsub.html). Enter
your information into the appropriate problem submission tool.
v By phone: For the phone number to call in your country, go to the contacts page
of the IBM Software Support Handbook on the Web (http://
techsupport.services.ibm.com/guides/contacts.html)
and click the name of your
geographic region.
If the problem you submit is for a software defect or for missing or inaccurate
documentation, IBM Software Support creates an Authorized Program Analysis
Report (APAR). The APAR describes the problem in detail. Whenever possible,
IBM Software Support provides a workaround for you to implement until the
APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the
IBM product support Web pages daily, so that other users who experience the
same problem can benefit from the same resolutions.
For more information about problem resolution, see “Searching knowledge bases”
on page ix and “Obtaining fixes” on page ix.
Conventions Used in This Guide
v Command to be entered on the AIX command line:
> dsmadmc
v Command to be entered on the command line of an administrative client:
query devclass
About This Book xi