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12-2
A: Troubleshooting
In the following section you will find commonly asked questions and answers
to problems encountered during the installation of the INI-9100U/9100UW.
Question: Why isn’t the INI-9100U/9100UW banner “!!! Press <CRTL><I>
for SmartSCSI Setup Utility !!!” displayed when I power up the host system?
Answer: Verify that all cabling to the host adapter is installed
correctly, refer to the hardware installation section of this manual.
Question: On boot-up the message “SCSI BIOS Installed” is displayed, but my
system hangs.
Answer: Verify that the CMOS interrupt structure is set to INTA and
the CMOS IRQ level matches the jumper settings on the motherboard.
Refer to your PC user manual.
Question: On boot-up, not all the peripherals are scanned and recognized.
Answer: Verify that each of the SCSI devices on the bus has its own
distinct SCSI ID number and all peripherals are receiving power.
Refer to your peripheral manual for information regarding changing
SCSI ID’s.
Verify the SCSI Termination is set correctly. Make sure the last
peripheral on the SCSI bus has termination. See the peripheral manual
for proper termination information.
After the above steps are executed, if you are still not recognizing all
attached peripherals, configure the host adapter to operate in an
Asynchronous Transfer mode by changing its setting under the SCSI
Devices Setup section of the SmartSCSI Setup Utility. This feature
is discussed thoroughly in the chapter entitled Host Adapter Setup.
Question: On boot-up, the message “Missing Operating System” is displayed.
The boot drive is greater than 1 gigabyte.
Answer: Verify the “DOS SPACE> 1 GB” is enabled in the INI-
9100U/9100UW SmartSCSI Setup Utility.