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SECTION 4Troubleshooting
4-4 6110 Hand-Held Computer User’s Guide
Table 4-1 (continued)
Basic Troubleshooting
Condition Solution
Hand-Held
Computer Will
Not Power Up,
Screen is Blank,
RS-485 Network
Does Not Work
1. Main and Backup Battery are
Critically Low.
2. Ensure that your computer has
been on a charger for at least five
minutes, then remove from the dock
and preform the reset procedure. The
display will then be active.
3. Continue to charge your computer
for at least 14 hours to ensure both
the main and backup batteries are
fully charged. After this initial
charge, the normal time for the main
battery pack to charge is about 2 1/2
hours.
Hand-Held
Computer Will
Not Turn ON
When Placed In
A Dock
1. Ensure the dock is plugged in.
2. Ensure that there is a main
battery in your hand-held computer.
3. Ensure the battery door is
completely closed.
Hand-Held
Computer Shuts
Down During
Operation
1. You may have hit the battery door
latch, this will cause your computer
to suspend. Check the latch.
2. You may have a very low battery,
try recharging the battery.
Hand-Held
Computer Turns
OFF When You
Open the Battery
Door
This is the correct operation, the unit
shuts down to conserve energy and
save data.