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SECTION 4 Troubleshooting
6110 Hand-Held Computer User’s Guide 4-5
Table 4-1 (continued)
Basic Troubleshooting
Condition Solution
Hand-Held
Computer Does
Not Turn OFF
1. May not turn OFF when it is
connected to a charging device.
2. May not turn OFF when it is
processing data.
If either of these conditions continues
for a long period of time, contact our
support personnel as this will run
down the batteries.
Hand-Held
Computer
Displays A Bad
TCOM Message
1. Ensure that full contact is made in
the dock, try reseating computer in
dock.
2. Ensure there is a good connection
between the dock and the host.
Hand-Held
Computer Takes
A Long Time To
Boot Up After A
Reset
Normal time is between 30--45
seconds. If longer than this, may
need to contact our support
personnel.
If these basic solutions do not solve your problem, there
could be a number of reasons. Additional things to do are:
" Refer to the software documentation written for your
application. This documentation contains trouble-
shooting information.
" Contact the Customer Support Specialist at your Cus-
tomer Service Center. Your regional Customer Service
Center is fully staffed and equipped to repair your
hand-held computer. Customer Support Center ad-
dresses and telephone numbers are printed on a Prod-
uct Service Information card. This document is packed
with all our products.