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121 SBG1000 Wireless Cable Modem Gateway User Guide
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Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Troubleshooting
If the solutions listed here do not solve the problem, contact your cable service provider. Before calling your cable
service provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes.
Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error
Conditions.
Front-Panel Lights and Error Conditions
For more information about the lights, see “Front Panel” on page 6.
Problem Possible Solutions
Green power icon
light is off
Check that the power cord is properly plugged into the electrical outlet and the SBG1000.
Check that the electrical outlet is working.
Press the Reset button.
Cannot send or
receive data
On the top front panel, note which is the first light (starting from the left) that is off. This light
indicates where the error occurred as described in the Front-Panel Lights and Error Conditions
table.
If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive
regular TV channels, the data service will not function.
Check the coaxial cable at the
SBG1000 and wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps for Setting Up a USB Driver for your system. Call your
cable service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the
SBG1000 and the computer.
Problems related to
unsuccessful USB
driver installation
Remove the USB driver. Follow the appropriate procedure for your system in “Setting Up a USB
Driver” on page 99.
The printer icon is
not displayed
Check the printer cable connection and power the printer and SBG1000 off and on again.
Verify that Enable printer is checked on the Printer CONFIGURATION > basic page.
Light Turns Off During Startup If Turns Off During Normal Operation If
RX (receive) The receive channel cannot be acquired The receive channel is lost
TX (transmit) The send channel cannot be acquired The send channel is lost
LNK light is not on IP registration is unsuccessful The IP registration is lost
Green power icon
light is off
The
SBG1000 is not properly plugged into the
power outlet
The SBG1000 is unplugged