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Troubleshooting
6-8
Printer Error Messages
If the Printer mode touch panel displays any of these messages after pressing the Printer key,
follow the corresponding procedure.
Please wait.
Remote edit.
Is Job account editing being done
from a network connected
computer?
Copying is not possible until editing
is complete.
—
Security key is not recognized.
Not available.
Is it re-displayed after opening and
closing the front cover, turning off
and on the main power switch, and
plugging out and plugging in the
power plug in the power outlet?
Contact your Service Representative
or Authorized Service Center.
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Error Messages Checkpoints Corrective Actions Reference
Page
Error Messages Checkpoints Corrective Actions Reference
Page
Load Paper.
## size (##)
Does the print data match the feed
paper size and paper type?
Replace the size or type of source
paper.
To change the paper source, select
paper source from the touch panel
and press [GO].
To print on the loaded paper, press
the Printer key and press [GO].
To cancel printing, press the Printer
key and press [Cancel].
page 2-2
Use alternative?
Press GO.
— Displayed when paper source is
changed. Press [GO].
—
Set paper Press GO. — This mode supplies paper one sheet
at a time even if multiple sheets
have been loaded. To feed each
sheet, press [GO].
—
Load Paper. Is the paper source empty? Load more paper. page 2-2
Out of staples.
Add staples.
(Stapler empty.
Add staples.)
Is the optional document finisher or
3000 sheet document finisher out of
staples?
Refer to the optional document
finisher or 3000 sheet document
finisher Operation Guide to refill
staples.
—
Call service. — An internal error has occurred.
Contact your Service Representative
or Authorized Service Center.
—
Account ID mismatch. — No matching ID-code found. Verify
the registered ID-code using the
driver.
—
Error has occur. PLS change to
printer screen and check.
— Shown when a printer error has
occurred when other modes are
currently being displayed. Press the
Printer key to switch to the printer
screen and display the specific error
message.
—
Option interface error
Code: ##
Is the installed option interface slot
incorrect?
Switch the main power switch to off
( position) and install in the correct
slot.
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