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The Issue
The drive is not
recognized.
The drive is not
recognized.
Questions to Ask
Are the USB drivers installed
correctly and enabled?
Is there a conflict with other device
drivers or extensions?
Is the file system supported by your
Operating System?
Does your computer’s configuration
meet the minimum system
requirements for use with this drive?
Possible Solutions
Mac Users: Open Apple System Profiler and click on the
Devices and Volumes tab. If your device is not listed, recheck
the cables and try the other troubleshooting solutions listed
here.
Windows 2000 Users: Go to Start > Settings > Control
Panel > System > Hardware tab > Device Manager button >
USB Controller > click on the plus sign next to the controller
icon, and you should see your device listed.
Windows XP Users: Go to Start > Control Panel >
Performance and Maintenance > System > Hardware tab
> Device Manager button > USB Controller and click on
the plus sign next to the controller icon. You should see your
device listed.
If you cannot see the device, recheck the cables and try the
other troubleshooting solutions listed here.
Consult LaCie Technical Support. See section 11. Contacting
Customer Support for more details.
Check the documentation for your Operating System.
Check section 2.2. Minimum System Requirements.
Tech Note: Mac Users: Apple is constantly providing updated support for drive mechanisms within OS
10.x. To ensure that you have the latest support, upgrade to the latest version of OS 10.x. To access the
latest updates an upgrades, pull down the Apple Menu and click on System Preferences. In the
section titled System, click on Software Update and then click Update Now. Your computer will
then automatically connect to the Internet to access the latest updates from Apple.
Tech Note: Windows Users: Microsoft
consistently posts updated drivers and support
fixes for their operating systems. Go to
Microsoft’s Web site, support.microsoft.com, for
more information.
9. Troubleshooting Your LaCie Drive
page 40
LaCie SAFE mobile hard drive
User’s Manual