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11. Contacting Customer Support
page 44
LaCie SAFE mobile hard drive
User’s Manual
11. Contacting Customer Support
Before You Contact Technical Support:
1) Read the manuals and review the sections 9. Troubleshooting Your Drive and 10. Troubleshooting the Fingerprint Sensor.
2) Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the
cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive
to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your computer
and that you have the following information on hand:
• Your LaCie drive’s serial number
• Operating system (Mac OS or Windows) and version
• Computer brand and model
• Names of CD or DVD drives installed on your computer
• Amount of memory installed
• Names of any other devices installed on your computer
Serial number