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10. Troubleshooting the Fingerprint Sensor
page 43
LaCie SAFE mobile hard drive
User’s Manual
10. Troubleshooting the Fingerprint Sensor
In the event that your LaCie SAFE mobile hard drive's fingerprint sensor does not recognize you as an authorized user, please
refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the
checklist and the fingerprint sensor still does not recognize, please have a look at the FAQs that are regularly published on our
Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers
pages, where the most recent software updates will be available.
If you need further assistance, please contact your LaCie reseller or LaCie Technical Support. See section 11. Contacting Cus-
tomer Support for details.
If you are having problems with your LaCie SAFE Hard Drive, see section 8 Troubleshooting the Drive.
User's Manual Updates
LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is our
goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your
new device.
If your User's Manual does not reflect the configurations of the product that you purchased, please check our Web site for the
most current version available.
Try the following things if the fingerprint sensor does not recognize you:
• Make sure the front of the drive is facing you.
• Make sure your finger is positioned properly. It should be flat and resting entirely on the sensor surface so that it touches the
metal plate around the sensor itself.
• Try using the other registered finger.
• Try keeping your finger on the sensor for a longer period of time.
• Clean the sensor with a dry tissue or cloth.
• If you have dry skin, try touching your finger to your forehead or the side of your nose and then placing your finger on the
sensor.
• If you have moist skin, try rubbing your finger on your slacks or shirt sleeve and then place your finger on the unit.
• Disconnect and then reconnect the drive.