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Appendix
70
7
When the Error Message Is Displayed on the Computer
This section describes main possible causes and actions for error messages dis-
played on the computer when the TWAIN driver is used.
Note
❒ If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown after scanning is executed again, note the content of the message
and the error number (if listed in the table), and contact your service repre-
sentative. For information about how to turn off the main power switch, see
p.73 “Powering Off the Machine”.
Transmission to the server has been failed.
To confirm the result, see the Delivered Files
Status.
While sending a file to the delivery server, a
network error has occurred and the file could
not be sent correctly. Try the operation once
more.
If the message is still shown, the network may
be crowded and notify the network adminis-
trator.
If multiple files were sent, use the Delivery
Files Status screen to check for which file the
problem occurred. ⇒ p.49 “Checking the De-
livery Result”
Transmission to the server has been failed.
The data will be retransmitted later.
A network error has occurred and a file was
not sent correctly to the delivery server. Wait
until retry is performed automatically after a
preset interval. If the retry fails again, notify
the network administrator.
Message Cause and Action
[
Cannot connect to the scanner. Check the network
Access Mask settings in User Tools.
]
The access mask is set. Notify the network or
scanner administrator.
[
Cannot detect the paper size of the original. Specify
the scanning size.
]
• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the
exposure glass, the opening/closing action
of the ADF triggers the automatic original
size detection process. Raise the ADF by
more than 30 degrees.
[
Cannot find the scanner. Check if the scanner main
power is on.
]
• Check whether the machine is connected to
the network correctly.
[
Cannot find the scanner used for the previous scan.
Another scanner will be used instead.
]
Check whether the power switch of the previ-
ously used scanner is turned on. Reselect the
scanner.
Message Possible Cause and Action