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Troubleshooting
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[Cannot save to the default file.] The default file cannot be overwritten. Save to
another file.
[Error has occurred in the scanner.] Check whether the scanning settings specified
by application exceed the setting range of the
machine.
[Error has occurred in the scanner driver.] • Check whether a network cable is connect-
ed correctly to the computer.
• Check whether the Ethernet board of the
computer is recognized correctly by Win-
dows.
• Check whether your computer can use
TCP/IP protocol.
[Insufficient memory. Close all applications, then re-
start scanning.]
Terminate the unnecessary application started
by the computer.
[Insufficient memory. Reduce the scanning area.] • Reset the scan size.
• Lower the resolution.
• Set with no compression. ⇒ p.18 “Making
Scanner Settings”
Note
❒ The chart "The Relationship between the
Resolution and the Scanning Area" in Help
for halftone scanning might not always ap-
ply. Scanning cannot be performed if large
values are set for brightness when using
halftone or high resolution.
❒ When paper misfeed occurs in the machine
during printing, scanning cannot be per-
formed. In this case, after the misfed paper
has been removed, proceed with scanning.
[No response from the scanner.] • Check whether the machine is connected to
a network correctly.
• The network is crowded. Reconnect after a
while.
[No User Code is registered. Consult your system
administrator.]
Access is restricted by user code. Notify the
system administrator of the machine.
[Please call your service representative.] An unrecoverable error has occurred in the
machine. Call your service representative.
[Scanner is in use for other function. Please wait.] The machine is used by the function other than
the scanner function such as copy. Wait for a
while and reconnect.
[Scanner is in use by other user. Please wait.] Other user uses the machine to scan the origi-
nal. Wait for a while and reconnect.
[Scanner is not available. Check the scanner connec-
tion status.]
• Check whether the main power switch of
the machine is turned off.
Message Cause and Action