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Make sure that the disc is loaded on the center pivot of the drive with the label side up. (You should
hear a click.)
Make sure that the disc is in one of the following formats:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
– DVD-ROM (DVD-video)
• Problem: The computer cannot play a CD, or the sound quality is not good.
Solution: Be sure that the disc meets the standards for your country. Usually, a disc that meets the local
standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we
cannot guarantee that it will play, or that, if it does play, the sound quality will be good.
• Problem: The HD DVD tab in the WinDVD8 program is dimmed and I cannot use it.
Solution: Your computer does not support an HD DVD drive.
A software problem
Problem: A program does not run correctly.
Solution: Make sure that the problem is not being caused by the program.
Check that your computer has the minimum required memory to run the program. Refer to the manuals
supplied with the program.
Check the following:
• The program is designed to operate with your operating system.
• Other programs run correctly on your computer.
• The necessary device drivers are installed.
• The program works when it is run on some other computer.
If an error message is displayed while you are using the program, refer to the manuals supplied with the
program.
If the program still does not run correctly, contact your place of purchase or a service representative for help.
Problems with ports and connectors
The following are the most common problems with ports and connectors.
A USB problem
Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the
assignment of computer resource and the installation of the device driver are correct. To open the Device
Manager window, go to Control Panel and click Hardware and Sound ➙ Device Manager. If you are
prompted for an administrator password or conrmation, type the password or provide conrmation.
154 User Guide