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Chapter 11. Getting support
There is more to owning a ThinkPad Notebook than having a powerful, portable computer. This chapter
offers information about when to communicate with Lenovo and how best to do it.
• “Before you contact Lenovo” on page 157
• “Getting help and service” on page 158
• “Purchasing additional services” on page 163
Before you contact Lenovo
Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running Lenovo ThinkVantage Toolbox or by consulting the ThinkPad Web site.
Register your computer
Register your ThinkPad products with Lenovo, go to: http://www.lenovo.com/register. This can help
authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo
to notify you about possible technical information and upgrades.
For more information about registering your computer, refer to “Registering your computer” on page 25.
Download system updates
Downloading updated software might resolve problems you experience with your computer.
To download updated software, go to:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix. Then follow
the instructions on the screen.
Record information
Before you talk to a Lenovo representative, record the following important information about your computer.
Record problem symptoms and details
Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.
• What is the problem? Is it continuous or intermittent?
• Is there an error message that appears? What is the error code, if any?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
Record system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
• What is the name of your Lenovo product?
• What is the machine type?
• What is the serial number?
© Copyright Lenovo 2011
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