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6. Follow the instructions on the screen to use the diagnostic program.
For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program,
which is available for download at:
http://www.lenovo.com/drivers
Basic troubleshooting tables
Use the basic troubleshooting information to nd solutions to problems that have denite symptoms.
ThinkServer EasyStartup program problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page
83
for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and
service” on page 89.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in
“Installing, removing, or replacing hardware” on page 40
.
Symptom
Action
The ThinkServer EasyStartup DVD does not start. 1. Make sure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive.
2. Make sure that you have set the optical drive with
the ThinkServer EasyStartup DVD as the rst startup
device.
3. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 84.
The operating system installation program continuously
loops.
Make more space available on the hard disk drive.
The ThinkServer EasyStartup program cannot start the
operating system media.
1. Make sure that the operating system media is
supported by the ThinkServer EasyStartup program
version your are using. For a list of the supported
operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup
program through the program main interface. See
“Starting the ThinkServer EasyStartup program” on
page 29
.
2. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 84.
Optical drive problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page
83
for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and
service” on page 89.
Notes:
1. If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in “Installing,
removing, or replacing hardware” on page 40.
84 ThinkServer TS140 User Guide