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ENABLE ERROR CORRECTION
Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the
printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may
be rejected by the receiving fax machine.
To make sure that error correction is enabled:
1 From the home screen, navigate to Error Correction:
> Fax Setup > Dialing and Sending > Error Correction
2 Check to see if error correction is set to On.
If it is not set to On, touch ON, and then touch Accept.
ENABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color
fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving
machine can support.
To make sure that automatic fax conversion is enabled:
1 From the home screen, navigate to Auto Fax Convert:
> Fax Setup > Dialing and Sending > Auto Fax Convert
2 Check to see if automatic fax conversion is set to On.
If it is not set to On, touch ON, and then touch Accept.
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number
that you need to press so you can make a call outside the office.
Make sure that the dial prefix entered in the printer is correct for your network.
To check the dial prefix setting:
1 From the home screen, navigate to Dial Prefix:
> Fax Setup > Dialing and Sending > Dial Prefix
2 Check the prefix.
If the prefix is not correct, enter the correct prefix, and then touch Accept.
Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
Troubleshooting
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