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Action Yes No
Step 3
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Note: If the tray is listed in the menu settings page, but paper jams
when it enters or exits the tray, then it may not be properly installed.
Is the tray listed in the menu settings page?
Go to step 4. For more information,
see the setup sheet
that came with the
2100-sheet tray.
Step 4
Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver to
make it available for print jobs. For more information, see “Updating
available options in the printer driver” on page 36.
Is the tray available in the printer driver?
Go to step 5. Manually add the tray
in the printer driver.
Step 5
Check if the tray is selected.
From the application you are using, select the tray. If you are using
Mac OS X version 9, then make sure the printer is set up in Chooser.
Does the tray operate properly?
The problem is solved. Contact
customer
support.
Cannot detect internal option
Action Yes No
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
The problem is solved. Go to step 2.
Step 2
Check if the internal option is properly installed in the controller board.
a Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector
in the controller board.
c Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the controller
board.
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Troubleshooting 320