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CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the
tray.
Toner specks
These are possible solutions. Try one or more of the following:
THE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge.
THERE IS TONER IN THE PAPER PATH
Clean any toner from the paper path. If the problem persists, then contact Customer Support.
Transparency print quality is poor
Try one or more of the following:
CHECK THE TRANSPARENCIES
Use only transparencies recommended by the printer manufacturer.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel, check the Paper Type setting from the Paper menu.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
Contacting Customer Support
When you call Customer Support, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label on the inside top
front cover of the printer. The serial number is also listed on the menu settings page.
Troubleshooting
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