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3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with
.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
REPLACE THE INK CARTRIDGES
For more information, see “Replacing ink cartridges” on page 14.
Note: Make sure that the cartridges click firmly into their matching color slots.
CLEAN THE PRINTHEAD NOZZLES
1 Load plain, unmarked paper.
2 From the home screen, navigate to:
> More Options
3 Touch Clean Printhead or Deep Clean Printhead.
A cleaning page prints.
ALIGN THE PRINTHEAD
1 Load plain, unmarked paper.
2 From the home screen, navigate to:
> More Options > Align Printer
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN SLEEP MODE
If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer.
Troubleshooting 134