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Error Message: What it indicates: Possible solutions:
No Answer
Auto Answer may have been turned off
on the receiving fax machine.
• Verify the number, and then resend
the fax.
• Set the printer to redial.
Note: Depending on your country
or region, there may be a limit on
the number of redial attempts,
regardless of the redial settings
that you set in your printer.
• Schedule to resend the fax at a later
time.
No Caller ID
Call Stopped
Your printer stopped the call because
the incoming fax has no sender
information. You may have chosen to
block faxes with no Caller ID or faxes
without Caller IDs are not allowed in
your country or region.
Disable Block No‑ID.
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Memory card troubleshooting
• “Memory card troubleshooting checklist” on page 163
• “Nothing happens when a memory card is inserted” on page 163
Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
• Make sure that the memory card you are using can be used in the printer.
• Make sure the memory card is not damaged.
• Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checklist" does not solve the problem, then try the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
Network troubleshooting
• “Network troubleshooting checklist” on page 164
• “The Continue button is unavailable” on page 165
• “Computer firewall is blocking communication with the printer” on page 166
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 166
Troubleshooting 163