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4.2 Liebert Global Services
Start-up, UPS maintenance, battery maintenance and training programs are available for the
Series 610 UPS through your Liebert sales representative.
Professional Start-Up
UPS Start-Up - Liebert’s Customer Engineers perform a thorough non-powered inspection of the
units and will then conduct a complete electrical checkout which includes calibrating all components
to published specifications. The battery installation is also inspected and placed on an initialization
charge to ensure cell equalization. Customer Operation training will be conducted during battery
charge time.
Load Bank Testing and Full Site Acceptance Testing are additional services that can be performed
during a UPS Start-Up. One Preventive Maintenance Service Call can be added to the initial UPS
Start-Up Agreement.
Battery Installation/Start-Up - When purchased with a UPS Start-Up, this Agreement provides
consistent, professional service for your entire UPS system. This one-source approach avoids conflicts
that may occur during a multisource installation. Note that Liebert requires a mandatory installation
inspection for all batteries not installed by Liebert Customer Engineers.
Battery IEEE Certification Inspection - The Battery Specialist will perform a detailed inspection
of the entire battery system to ensure it meets current IEEE standards.
Maintenance Agreements: The Signature Program
UPS Service Agreements - Liebert Global Services (LGS) has a variety of available maintenance
agreements, depending on specific site needs. Choose the level of support appropriate for each instal-
lation. Mission-critical sites can have the standard parts-and-labor, around-the-clock coverage for
their UPS, with or without scheduled preventive maintenance visits. Other sites can benefit from a
variety of money-saving options.
As a rule of thumb, Liebert recommends two preventive maintenance visits per year for the UPS. The
first can be conducted with the UPS operational and includes an infrared scan of key UPS compo-
nents. The annual visit will require taking the UPS off-line for a thorough nonpowered inspection.
These visits are in addition to the general housekeeping tasks (changing air filters, etc.) that can be
performed by customer personnel.
Battery Service Agreements - The same flexible Signature Program can also be applied to con-
tracts for battery maintenance. Again, the coverage needed will depend on the type of battery pur-
chased and the degree of support required from Liebert Global Services.
Training
Customer training courses include the proper operation of the system, emergency procedures, preven-
tive maintenance and some corrective maintenance.
Warranties
Contact Liebert Global Services if you have any questions regarding the warranty on your Series 610
UPS or the batteries.