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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Telephone Features
23
Telephone Features
■ Call Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or
no-answer conditions. The system brings the call back for further call-coverage
processing if specified conditions are met. This feature is particularly useful for
Telecommuters, who can have their on-site office calls forwarded to their home
offices.
Call Coverage
Call Coverage provides automatic redirection of calls that meet specified criteria to
alternate answering positions in a Call Coverage path. A coverage path can include any
of the following: a telephone, an attendant group, a Uniform Call Distribution (UCD) hunt
group, a Direct Department Calling (DDC) hunt group, an Automatic Call Distribution
(ACD) hunt group, a voice messaging system, or a Coverage Answer Group (CAG)
established to answer redirected calls.
In addition to redirecting a call to a local answering position, you can administer Call
Coverage to:
■ Redirect calls based on time-of-day
■ Redirect calls to a remote location
■ Allow users to change back and forth between two lead-coverage paths from either
an on- or off-site location
Coverage Callback
Allows a covering user to leave a message for the called party to call back the person
who called.
Coverage Incoming Call Identification
Allows multi-appearance telephones users without a display in a Coverage Answer Group
to identify an incoming call to that group.
Go to Cover
Allows users who call another internal extension to send the call directly to coverage.
Send All Calls
Allows users to temporarily direct all incoming calls to coverage regardless of the
assigned call-coverage redirection criteria. Covering users can temporarily remove their
voice terminals from the coverage path. The feature is activated and deactivated via a
button or access code.
233002_1.book Page 23 Monday, February 21, 2000 8:28 AM