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Telephone Features
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Call Pickup
Along with Directed Call Pickup, allows you to answer calls for other telephones within
your specified call pickup group. Directed Call Pickup allows you to pick up any call on the
DEFINITY ECS system. With this feature, you do not have to leave your telephone to
answer a call for a nearby telephone. You simply dial an access code or press a Call
Pickup button.
Group Call Pickup
Allows you to dial a Feature Access Code (FAC) and a Pickup Group Number to answer a
call from a different group. For example, Marketing would be able to pickup calls in the
Sales group when the Sales group is unavailable. This feature is ideal for offices that are
not divided by partitions and generally have the departments on the same floor.
Terminating Extension Group
Allows an incoming call to ring (either audible or silent alerting) as many as four
telephones at the same time. Any user in the group can answer the call. Any telephone
can be administered as a group member. Only a multi-appearance telephone can be
assigned a feature button with an associated status lamp, however. The feature button
allows the user to select a Terminating Extension Group call appearance for answering or
bridging onto an existing call but not for call origination. For example, a department in a
large store might have three telephones. Anyone in the department can answer the call.
The salesperson most qualified to answer the call can bridge onto the call.
Station Hunting
Routes calls made to a busy extension to another extension. To use Station Hunting, you
create a station hunting chain that governs the order in which a call routes from one
extension to the next when the called extension is busy. Each extension in the chain links
to
only one subsequent extension. An extension may be linked
from
any number of
extensions, however.
Station Hunt Before Coverage
This feature changes the interaction that occurs between station hunting and call
coverage. Station Hunt before Coverage causes a call going to a busy station to go
through a station hunting process before going to coverage. If all the stations in the Hunt
group are busy, the call will go to the coverage path.
233002_1.book Page 28 Monday, February 21, 2000 8:28 AM