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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Attendant (Operator) Features
41
Attendant (Operator)
3 —Attendant (Operator) Features
Attendant (Operator)
A person at a console who provides personalized service for incoming callers and
voice-services users by performing switching and signaling operations.
Attendant Console
A digital call-handling station with push-button control used not only to answer and place
calls, but also to manage and monitor some system operations.
The Attendant Display shows call-related information that helps the attendant to operate
the console. Also shows personal service and message information. Information is shown
on the alphanumeric display on the attendant console. Attendants may select one of
several available display message languages: English, French, Italian, or Spanish. In
addition, your company may define one additional language for use by users and
attendants on their display.
DEFINITY PC Console
Lucent Technologies DEFINITY PC Console allows your Attendants to handle incoming
calls efficiently by personal computer. Using the familiar Microsoft Windows graphical
interface, the Attendants can easily keep track of how long callers have been on hold and
who they are waiting for. Attendants can monitor up to six calls at once. They need not
fumble with pen and paper when handling calls, as they can make notes on their
computers about what each caller needs. All this contributes to make a favorable first
impression with your customers. Having the call processing software on the same
computer with spreadsheet, word processing, or other software allows the attendants to
stay productive between calls.
The PC Console is easily customized, so even if attendants from different shifts share the
same computer, they can each preserve their preferences in the call processing
environment. The PC Console is available in English, Parisian French, Latin American
Spanish, German, Dutch, Italian and Portuguese. It will be available in Italian in the fall of
233002_1.book Page 41 Monday, February 21, 2000 8:28 AM