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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Attendant (Operator) Features
45
Attendant Features
Accessing the Attendant
Recall
Allows users to recall the Attendant when they are on a two-party call or on an Attendant
Conference call held on the console. Single-line users press the Recall button or flash the
switchhook to recall the Attendant. Multi-appearance users press the Conference or
Transfer button to recall the Attendant and remain on the connection when either button is
used.
Emergency Access to the Attendant
Provides for emergency calls to be placed to an Attendant. These calls can be placed
automatically by the system or can be dialed by system users. Emergency access calls
will generally receive priority handling by the Attendant.
Dial Access to Attendant
Allows you to reach an Attendant by dialing an access code. The Attendant can then
extend the call to a trunk or to another telephone.
Individual Attendant Access
Allows you to call a specific attendant console. Each attendant console can be assigned
an individual extension number.
Monitoring Calls
Trunk Identification By Attendant
Allows an Attendant or display-equipped telephone user to identify a specific trunk being
used on a call. This capability is provided by assigning a Trunk ID button to the attendant
console or telephone. This feature is particularly helpful for identifying a faulty trunk. That
trunk can then be removed from service and the problem quickly corrected.
Crisis Alert
Visibly and audibly alerts Attendants when an emergency call is placed. The feature
indicates from where an emergency call is made, which allows the Attendant to direct
emergency-service response to the caller. Though often used in the hospitality industry, it
can be set up to work with any standard attendant console.
233002_1.book Page 45 Monday, February 21, 2000 8:28 AM