Filter
Top Products
Attendant (Operator) Features
46
Attendant Features
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Audible alerting sounds like an ambulance siren. Visual alerting consists of flashing of the
crisis-alert button lamp and display of the caller name and extension. When crisis alerting
is active, the console is placed in position-busy mode so that no other incoming calls
interfere with the emergency call. The console can still originate calls. The Attendant
must press the position-busy button to unbusy the console and the crisis-alert button to
deactivate audible and visual alerting.
Trunk Group Access
Allows an Attendant to control trunk groups and prevents telephone users from directly
accessing a controlled trunk group. This allows the Attendant to monitor the use of these
trunk groups. By watching the lamps associated with the trunk groups, the Attendant can
determine if the number of busy trunks in a specific trunk group has reached a preset
warning level and if all trunks in a specific trunk group are busy. The Attendant can then
handle other calls to these trunk groups accordingly.
Direct Extension Selection With Busy Lamp Field
Allows the Attendant to keep track of extension status — whether the extension is idle or
busy — and to place or extend calls to extension numbers without having to dial the
extension number. The Attendant can use this feature in two ways: using standard Direct
Extension Selection access, or using enhanced Direct Extension Selection access.
Trunk Group Busy/Warning Indicators to
Attendant
Provides the Attendant with a visual indication that the number of busy trunks in a group
has reached an administered level. A visual indication is also provided when all trunks in
a group are busy. This feature is particularly helpful to show the Attendant that the
Attendant Control of Trunk Group Access feature needs to be invoked.
Room Status (Hospitality Industry)
Allows an Attendant to see whether a room is vacant or occupied and the housekeeping
status of each room. This feature is only available when you have Enhanced Hospitality
enabled for your system. This feature combines the property management capabilities of
Check-In/Check-Out and Housekeeping Status but does not require that you have a
Property Management System.
233002_1.book Page 46 Monday, February 21, 2000 8:28 AM