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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
System Management Features
73
Information and Reports
Call Detail Recording (CDR)
Records detailed call information on incoming and outgoing calls for the purpose of call
accounting and sends this call information to a Call Detail Recording (CDR) output
device. You can specify the trunk groups and extensions for which you want records to be
kept as well as the type of information to be recorded. You can keep track of both internal
and external calls. This application contains a wide variety of administrable options and
capabilities.
Traffic Reports
Shows measurements in the form of switch-based reports for local or remote access, and
can be collected for subsequent analysis and reporting by adjuncts and operation support
systems using the operation support system interface protocol. These reports include:
■ Call Coverage reports, which display measurements of the distribution of traffic
offered to call-coverage groups. Separate reports for all calls and external calls are
supplied.
■ Coverage Points, which differs based on whether “All Calls” or “External Calls” is
selected. For each coverage point in the group, the number of calls offered,
abandoned while at that coverage point, and overflowing to the next coverage point
are listed.
■ Processor Occupancy report, which provides summary information on how heavily
the processor is loaded.
■ Traffic Summary report, which provides a performance summary of the DEFINITY
ECS
■ Attendant Position report, which lists the following:
— Attendant usage
— Number of calls answered
— Total time the attendant was available to answer a new call
— Average holding time on calls answered
■ Security Violations report
■ Tandem Traffic report, which provides information on facilities that serve tandem
traffic
■ Hunt Group Measurements
233002_1.book Page 73 Monday, February 21, 2000 8:28 AM